General terms and conditions of business

1. Scope

The following terms and conditions apply to all orders placed via our online shop by consumers and businesses.

A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor independent professional. An entrepreneur is a natural or legal person, or a partnership with legal capacity, who, when entering into a legal transaction, acts in the exercise of their commercial or independent professional activity.

These General Terms and Conditions also apply to future business relationships with businesses, without us having to refer to them again. If the business uses conflicting or supplementary general terms and conditions, their validity is hereby rejected; they will only become part of the contract if we have expressly agreed to them.

2. Contracting parties, conclusion of contract

The purchase contract is concluded with Pfillo GmbH.

By placing the products in our online shop, we make a binding offer to conclude a contract for these items. You can initially place our products in your shopping cart without obligation and correct your entries at any time before submitting your binding order by using the correction tools provided and explained during the ordering process. The contract is concluded when you accept the offer for the goods contained in the shopping cart by clicking the order button. Immediately after submitting the order, you will receive a confirmation email.

3. Contract language, contract text storage

The language available for concluding the contract is German.

We do not store the contract text.

4. Delivery conditions

Shipping costs may apply in addition to the stated product prices. Further details regarding applicable shipping costs can be found in the respective offers.

You generally have the option of picking up your order from Pfillo GmbH, Kreuzweg 60, 47809 Krefeld, North Rhine-Westphalia during the following business hours: 10:00-16:30.

We do not deliver to packing stations.

5. Payment

In our shop you can generally use the following payment methods:

Prepayment
If you choose to pay in advance, we will send you our bank details in a separate email and deliver the goods after receipt of payment.

credit card
When you place your order, you will also provide us with your credit card details.
Once you have verified your identity as the legitimate cardholder, we will request your credit card company to initiate the payment transaction immediately after your order. The payment transaction will be processed automatically by the credit card company, and your card will be charged.

BillPay direct debit
After a successful address and credit check during the ordering process, you grant the online provider BillPay a SEPA direct debit mandate upon placing your order, and we assign our claim to BillPay. BillPay will inform you of the date your account will be debited (so-called prenotification). Upon submitting the direct debit mandate, BillPay will request your bank to initiate the payment transaction. The payment transaction is processed automatically, and your account is debited. The account is debited before the goods are dispatched. In addition to our general terms and conditions, BillPay's general terms and conditions and privacy policy apply to payment processing via BillPay. Further information and BillPay's complete terms and conditions can be found here: https://www.billpay.de/agb/.

PayPal, PayPal Express
During the ordering process, you will be redirected to the website of the online provider PayPal. To pay the invoice amount via PayPal, you must be registered there or first register, authenticate yourself with your login details, and confirm the payment instruction to us. After placing your order in the shop, we will request PayPal to initiate the payment transaction.
The payment transaction will be processed automatically by PayPal immediately afterward. Further instructions will be provided during the ordering process.

PayPal Plus
As part of the PayPal Plus payment service, we offer you various payment methods as PayPal Services. You will be redirected to the PayPal website. There you can enter your payment details, confirm PayPal's use of your data, and confirm the payment instruction to PayPal.

If you have chosen PayPal as your payment method, you must be registered with PayPal to pay the invoice amount, or you must first register and authenticate yourself with your login details. PayPal will process the payment transaction automatically immediately after confirming your payment order. You will receive further information during the ordering process.

If you have chosen to pay by credit card, you do not need to be registered with PayPal to pay the invoice amount. The payment transaction will be processed immediately after the payment order has been confirmed and you have verified your identity as the legitimate cardholder by your credit card company, at PayPal's request, and your card will be charged. Further information will be provided during the ordering process.

If you have chosen direct debit as your payment method, you do not need to be registered with PayPal to pay the invoice amount. By confirming the payment order, you grant PayPal a direct debit mandate. PayPal will inform you of the date your account will be debited (so-called prenotification). Upon submitting the direct debit mandate immediately after confirming the payment order, PayPal will request its bank to initiate the payment transaction. The payment transaction will be processed, and your account will be debited. You will receive further information during the ordering process.

If you have chosen to pay by invoice, you do not need to be registered with PayPal to pay the invoice amount. After a successful address and credit check and the order has been placed, we assign our claim to PayPal. In this case, you can only pay to PayPal with debt-discharging effect. PayPal's Terms and Conditions and Privacy Policy apply to payment processing via PayPal – in addition to our Terms and Conditions. Further information and PayPal's complete Terms and Conditions for purchase on account can be found here: https://www.paypal.com/de/webapps/mpp/ua/pui-terms?locale.x=de_DE .

Immediately
After placing your order, you will be redirected to the website of the online provider Sofort GmbH. To pay the invoice amount via Sofort, you must have an online banking account activated for participation in Sofort with a PIN/TAN procedure, verify your identity, and confirm the payment instruction to us. You will receive further information during the ordering process. The payment transaction will be processed immediately by Sofort, and your account will be debited.

Giropay
After placing your order, you will be redirected to your bank's website. To pay the invoice amount via Giropay, you must have an online banking account with a PIN/TAN procedure that is enabled for participation in Giropay, verify your identity, and confirm the payment instruction to us. You will receive further information during the ordering process. The payment transaction will be processed immediately afterward, and your account will be debited.

Paydirekt
After placing your order, you will be redirected to the website of the online provider paydirekt. To pay the invoice amount via paydirekt, you must have an online banking account activated for participation in paydirekt, be registered there or register first, verify your identity with your login details, and confirm the payment instruction to us.
Immediately after placing your order, we will request paydirekt to initiate the payment transaction. The payment transaction is processed automatically by paydirekt. You will receive further instructions during the ordering process.

Amazon Pay
During the ordering process, you will be redirected to the website of the online retailer Amazon before completing the order process in our online shop. To complete the order process and pay the invoice amount via Amazon, you must be registered there or register first and authenticate yourself with your login details. There you can select the delivery address and payment method stored with Amazon, confirm Amazon's use of your data, and confirm the payment instruction to us. You will then be redirected to our online shop where you can complete the order process.
Immediately after placing your order, we will request Amazon to initiate the payment transaction. The payment transaction is processed automatically by Amazon. You will receive further instructions during the ordering process.

Skrill
After placing your order, you will be redirected to the website of the online provider Skrill. To pay the invoice amount via Skrill, you must be registered there or register first, authenticate yourself with your login details, and confirm the payment instruction to us. You will receive further information during the ordering process. The payment transaction will be processed immediately afterward by Skrill.

Purchase on account and financing via Klarna
In cooperation with Klarna AB ( www.klarna.de ), Sveavägen 46, Stockholm, Sweden, we offer you purchase on account and installment purchase as payment options.
Please note that Klarna invoice and Klarna installment purchase are only available to consumers and that payment must be made to Klarna.

Klarna installment purchase
With Klarna's financing service, you can pay for your purchase flexibly in monthly installments of at least 1/24 of the total amount (but no less than €6.95). Further information about Klarna Installment Purchase, including the general terms and conditions and the European Standard Information for Consumer Credit, can be found here: https://cdn.klarna.com/1.0/shared/content/legal/terms/EID/de_de/account

Klarna invoice
When you purchase on account with Klarna, you always receive the goods first and always have a 14-day payment period. The complete terms and conditions for purchase on account can be found here: https://cdn.klarna.com/1.0/shared/content/legal/terms/EID/de_de/invoice?fee=0 .

Purchase on account via Klarna
In cooperation with Klarna AB ( www.klarna.de ), Sveavägen 46, Stockholm, Sweden, we offer you purchase on account as a payment option.
Please note that Klarna invoices are only available to consumers and that payment must be made to Klarna.
When you purchase on account with Klarna, you always receive the goods first and you always have a payment period of 14 days.
The complete terms and conditions for purchase on account can be found here: https://cdn.klarna.com/1.0/shared/content/legal/terms/EID/de_de/invoice?fee=0 .

SEPA Direct Debit Plus
If you have chosen the SEPA Direct Debit Plus payment method from the online provider Paymorrow, you do not need to be registered with them to pay the invoice amount. After a successful address and credit check as part of the ordering process, you grant the online provider Paymorrow a SEPA direct debit mandate upon submitting your order, and we assign our claim to Paymorrow. Paymorrow will inform you of the date your account will be debited (so-called pre-notification). When you submit the direct debit mandate, Paymorrow will instruct your bank to initiate the payment transaction. The payment transaction is carried out automatically, and your account is debited. The account is debited after the cancellation period has expired, i.e., after returns have been processed. For payment processing via Paymorrow, Paymorrow's terms and conditions apply – in addition to our terms and conditions. Further details about the payment method can be found here .

Purchase on account via Paymorrow
You do not need to be registered to pay the invoice amount through the online provider Paymorrow. After a successful address and credit check during the ordering process, we assign our claim to Paymorrow. In this case, you can only pay Paymorrow with debt-discharging effect. Paymorrow's terms and conditions apply to payment processing via Paymorrow – in addition to our terms and conditions. Further information about Paymorrow can be found here: https://paymorrow.de/produkte/rechnungskauf .

Purchase on account via BillPay
To pay the invoice amount via the online provider BillPay, you do not need to be registered with them. After a successful address and credit check during the ordering process and after the order has been submitted, we assign our claim to BillPay. In this case, you can only pay BillPay with debt-discharging effect. For payment processing via BillPay, the Terms and Conditions and the Privacy Policy of BillPay apply – in addition to our Terms and Conditions. Further information and the complete Terms and Conditions of BillPay can be found here: https://www.billpay.de/agb/ .

The invoice
You pay the invoice amount after receiving the goods and the invoice by bank transfer to our bank account. We reserve the right to only offer purchase on account after a successful credit check.

Cash on pickup
You pay the invoice amount in cash upon collection.

6. Retention of title

The goods remain our property until full payment has been made.
The following additionally applies to entrepreneurs: We retain title to the goods until all claims arising from an ongoing business relationship have been settled in full. You may resell the reserved goods in the ordinary course of business; you assign to us in advance all claims arising from this resale – regardless of whether the reserved goods are combined or mixed with a new item – in the amount of the invoice amount, and we accept this assignment. You remain authorized to collect the claims; however, we may also collect claims ourselves if you fail to meet your payment obligations.

7. Transport damage

For consumers:
If goods are delivered with obvious transport damage, please report such defects to the delivery person as soon as possible and contact us immediately. Failure to file a complaint or contact us will have no consequences for your statutory rights and their enforcement, in particular your warranty rights. However, you will help us assert our own claims against the carrier or transport insurance.

For entrepreneurs:
The risk of accidental loss and accidental deterioration passes to you as soon as we have delivered the item to the freight forwarder, carrier, or other person or institution designated to carry out the shipment. Among merchants, the obligation to inspect and notify defects stipulated in Section 377 of the German Commercial Code (HGB) applies. If you fail to provide the notification stipulated therein, the goods shall be deemed accepted, unless the defect was not detectable upon inspection. This does not apply if we have fraudulently concealed a defect.

8. Warranty and guarantees

Unless expressly agreed otherwise below, the statutory liability for defects shall apply.
When purchasing used goods by consumers, the following applies: if the defect occurs after one year from delivery of the goods, claims for defects are excluded. Defects that occur within one year from delivery of the goods can be asserted within the statutory limitation period of two years from delivery of the goods.
For businesses, the limitation period for claims for defects in newly manufactured goods is one year from the transfer of risk. The sale of used goods is subject to the exclusion of any warranty. The statutory limitation periods for recourse claims pursuant to Section 445a of the German Civil Code (BGB) remain unaffected.
For businesses, only our own information and the manufacturer's product descriptions included in the contract shall be deemed to constitute an agreement regarding the quality of the goods; we assume no liability for public statements made by the manufacturer or other advertising statements.
If the delivered item is defective, we will initially provide a warranty to entrepreneurs at our discretion by eliminating the defect (repair) or by delivering a defect-free item (replacement delivery).
The above limitations and shortening of time limits do not apply to claims based on damages caused by us, our legal representatives or vicarious agents

• in case of injury to life, body or health
• in the event of intentional or grossly negligent breach of duty and fraudulent intent
• in the event of a breach of essential contractual obligations, the fulfilment of which is essential for the proper execution of the contract and on whose compliance the contractual partner may regularly rely (cardinal obligations)
• within the framework of a guarantee promise, if agreed
• insofar as the scope of application of the Product Liability Act is open.

Information on any additional warranties that may apply and their exact terms and conditions can be found with the product and on special information pages in the online shop.

9. Liability

We are always liable without limitation for claims based on damages caused by us, our legal representatives or vicarious agents

• in case of injury to life, body or health,
• in the event of intentional or grossly negligent breach of duty,
• in the case of guarantee promises, if agreed, or
• insofar as the scope of application of the Product Liability Act is open.

In the event of a breach of essential contractual obligations, the fulfillment of which is essential for the proper execution of the contract and on whose compliance the contractual partner may regularly rely (cardinal obligations), due to slight negligence on our part, our legal representatives, or our vicarious agents, liability is limited to the damage foreseeable at the time of conclusion of the contract, the occurrence of which must typically be expected. Otherwise, claims for damages are excluded.

10. Dispute resolution
The European Commission provides a platform for online dispute resolution (ODR), which you can find here https://ec.europa.eu/consumers/odr/ .
We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.

11. Final provisions

If you are an entrepreneur, German law applies, excluding the UN Convention on Contracts for the International Sale of Goods.

If you are a merchant within the meaning of the German Commercial Code (HGB), a legal entity under public law or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from contractual relationships between you and us is our place of business.